Rewarding Employees for Asking These Two Questions
This is a story of how a simple question about occupancy turned into changes to processes and changes to an employee reward program. And the creation of this dashboard: Are you selling a crystal ball? A multifamily operator contacted me to get for pricing for a...
Who made the French fries just right?
If you want to build a scalable property management business, you can learn a lot from McDonald’s. What McDonald’s can teach all of us is “consistency”. Wouldn’t it be nice if some things were performed consistently the same good way at...
Property Management and Systems Thinking
If you want to build systems in order to scale your property management business, you need know about systems thinking. What is Systems Thinking? Systems thinking means that individuals alone aren’t responsible for the results produced. It’s the people...
Why Property Managers Need to Know About the Theory of Constraints
The entire RentViewer process improvement methodology is based on the Theory of Constraints. For us, it is an important concept for helping our clients decide where to focus time, energy and money. And what to measure. In a nutshell, the Theory of Constraints says...Download the Metrics Handbook
The Property Management Metrics Handbook is a source for metrics you might want to use for measuring the performance of your business.
