Rewarding Employees for Asking These Two Questions

Rewarding Employees for Asking These Two Questions

This is a story of how a simple question about occupancy turned into changes to processes and changes to an employee reward program. And the creation of this dashboard:  Are you selling a crystal ball? A multifamily operator contacted me to get for pricing for a...

Who made the French fries just right?

Who made the French fries just right?

If you want to build a scalable property management business, you can learn a lot from McDonald's. What McDonald's can teach all of us is "consistency".  Wouldn't it be nice if some things were performed consistently the same good way at all of your properties? For...

Property Management and Systems Thinking

Property Management and Systems Thinking

If you want to build systems in order to scale your property management business, you need know about systems thinking. What is Systems Thinking? Systems thinking means that individuals alone aren't responsible for the results produced. It's the people plus processes...

Why Property Managers Need to Know About the Theory of Constraints

Why Property Managers Need to Know About the Theory of Constraints

The entire RentViewer process improvement methodology is based on the Theory of Constraints. For us, it is an important concept for helping our clients decide where to focus time, energy and money. And what to measure. In a nutshell, the Theory of Constraints says...

Systems Engineering and Property Management

Systems Engineering and Property Management

Systems engineering helps you manage complexity, minimize risks and act efficiently. It enables you to fix broken processes and create repeatable processes. It is very relevant to property management executives who want to enlarge their portfolios.   In this...

What Property Managers can Learn from Deming

What Property Managers can Learn from Deming

Back in the 1980’s, when the U.S. car companies realized that their Japanese competitors were getting better quality ratings, they decided to learn more about Japanese manufacturing methods. They found that an American, W. Edwards Deming, had gone to Japan decades...